Innovative Business Consulting

Privacy

Here at Portola Enterprise, Inc, we care about your privacy and will never sell your information to any company. We use the information collected only to better your experience in order to help you find the right products.

Refund Procedure

In case of any Refund claim, the Client has to request the same clearly in written email / letter form stating the exact reason of Refund claim. After receiving the Refund request, Consultant will evaluate the reason and confirm the eligibility of the claim as per Refund Policy and signed service agreement. After the claim amount is finalized, Client has to sign a Settlement Agreement with Consultant. Any / all services / application will be suspended from the Consultant once refund claim is raised. Any refund once approved, will be processed within 35-45 working days.

Refund Policy

Full refund will be issued in case of technical error such as double charging or any other cases where Startup Business Bureau is responsible. A refund claim is acceptable in case of the inability or incompetency of service execution and in which case a fair calculation of compensation against the time and efforts must be evaluated. Refund will be issued through the Original Mode of Payment or via Bank Transfer or Check where it is not possible to refund via the original mode of payment. Any success fee, referral fee, brokerage fee, commission or repatriation once earned is not refundable. In any particular service request, the refund policy stated and described in its service contract is considered as annex to this refund policy and is enforceable. Any refund request should be made in written email / letter form stating the exact reason of Refund claim which will immediately lead to suspension or termination of services. Any refunds requested due to a customer error will be subject to a $450 administration charge, once approved.